I couldn’t be happier with The VA MC virtual assistant service for my psychology practice: The Psychological Pause!

From the very beginning, Monika has shown exceptional warmth and understanding, creating a welcoming experience for both myself and my clients.

She handles scheduling, reminders, and client communications with incredible efficiency, always ensuring that things run smoothly without a hitch.

This has allowed me to focus more on my clients’ needs and less on administrative tasks.

The personal, caring touch she adds makes all the difference—my clients feel valued and understood even before they step into a session.

Highly recommended!

-Emma Fuller, Director

When I first opened my practice, my admin and backend were in complete disarray - Mon came in and turned everything around.

She read the situation quickly, asked the right questions, and built systems that made everything work really well. 

What sets her apart is that she thinks ahead, takes ownership, and genuinely cares about doing things well, especially for your clients.

My practice runs smoothly now and I have a total sense of confidence and relief that I have Mon looking after things for me. 

If you're a small business owner, I can say unreservedly that Mon is exactly who you need on your team!

-Jowell Chew, Director

Mon has been an invaluable support to our practice, consistently demonstrating a high level of professionalism, initiative, and reliability in her role as a virtual assistant.

She has a strong ability to prioritise tasks effectively, ensuring that both day-to-day operations and competing demands are managed smoothly and efficiently.

A standout strength is her natural ability to build rapport with clients. She communicates with warmth, clarity, and professionalism, helping clients feel supported and confident in their interactions with our service. This has been particularly important in maintaining a positive client experience.

Mon always escalates matters appropriately, ensuring that anything requiring clinical or managerial input is communicated promptly and appropriately. 

Her “can-do” approach is evident in all aspects of her work. She is proactive, solution-focused, and willing to step into tasks outside of her core role when needed - no task is too big or too small for Mon.

She is highly flexible and responsive to the evolving needs of the business, adapting quickly and maintaining a high standard of work across all responsibilities.

Overall, Mon is a highly capable and trusted team member.

-Dr Peta Maguire, Director

Getting help from Mon at the VA has been one of the best business decisions that I have made this year!

As a solo practitioner in private practice, I have no admin team.

Time spent on setting up my new client management system was draining all of my energy. This was starting to take time away from my true passion - therapy with clients.

Mon came onboard and streamlined all of my processes, which previously took me hours each week.

She took the time to do extra research on things that would make my life easier as a solo practitioner. She also supported me with learning these systems along the way so that I could be fully independent.

Mon has a wealth of knowledge when it comes to Medicare, NDIS and Psychology related administrative processes. 

She has extensive experience in relation to confidentiality, privacy and compliance when it comes to client records.

I trust Mon completely and would absolutely recommend The VA to all Allied health businesses. 

-Cassie Eckard, Dirctor

Monika’s VA services are to an exceptional standard. She has great attention to detail - including with calendar management, client services, and curating a beautiful and effective business social media page.

Monika shows independence and initiative in taking on board business related tasks to take things off your plate. Her manner with clients is warm and friendly, and I have had endless positive client feedback after their interactions.

Monika would be an asset to any business, she brings high energy, lots of personality, and is always looking for extra ways to provide support. I would highly recommend Monika for anyone looking for a VA to help take their business to the next level.

⁃ Siobhan Anderson, Director

Mon excels at putting clients front and centre and will go above and beyond for client care. 

She is responsive and an incredibly hard worker - one of the best experiences of administrative support I have had as a clinician

-Ms Madeleine Cavicchi, Psychologist